What are your store hours of operation?
The Gourmet Pantry is open on Monday - Friday from 7:00 a.m. to 9:30 p.m. to take your call. We are also open weekends from 9:00 a.m. to 7:00 p.m. on Saturday, and 9:00 a.m. to 6:00 p.m. every Sunday. We are closed on Easter, Thanksgiving, Christmas and New Year’s Day, and have shortened holiday hours on a few other days throughout the year.

Who determines the products and designs you offer?
Our staff of experienced professionals is on a constant mission to find unique products and creates dozens of themed designs each year for easy selection. Or you can talk directly to a designer to create a personalized gift basket just perfect for that special someone on your
gift list. We would be happy to shop for special items we don’t carry in our store, for an additional charge, or you can send us something to add to any basket. This is especially popular with our corporate clients that like to include items with their company logo.

What is your guarantee policy?
We guarantee the timely arrival of gift selection in perfect
condition. If for any reason you are not satisfied, just return the item for replacement or refund.

Can items in the themed basket be substituted?
We can make substitutions if you order 20 or more of the same basket with a minimum purchase order of $2000. In the rare instances when an item is out of stock due to high sales of a particular basket, we reserve the right to replace an item with one of equal or greater value at no extra charge. Also, wine vintage dates may vary due to availability from our distributors.

Do you offer custom gift basket services?
Absolutely! You can either let us know the types of items you would like to include (tea, jam crackers, etc.) and let us choose the brands, or you can call to discuss the specific brand names we carry in our grocery store.

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What is your shipping policy?
Click here to view our shipping policies and rates.

Do you ship everywhere?
Almost anywhere in the continental US, but you’ll need to add $20 for deliveries to Hawaii and Alaska and allow for two extra days in delivery time. UPS and Fed Ex will not accept PO Boxes or foreign addresses and all deliveries must include your recipient’s phone number, sorry--no exceptions.

Will you send a personalized message with my gift baskets?
Yes!! Look for the space on the order form to include your personal sentiments. Each basket will include a classic card, or you can mail us a personal note to include.

Do you offer discounts?
We offer a 5% discount on orders totaling $2,000 or more (excluding shipping and sales tax) and on all orders placed with a valid coupon or special offer. Join our e-mailing list to receive special promotions and holiday reminders.

When is the last day I can place an order for Christmas delivery?
All orders received by December 15, 2002 are guaranteed to arrive by December 24, 2002. Small orders (less than 10 gift baskets) received by December 21, 2002 will arrive by Christmas with an additional shipping charge of $20. All orders in the Chicago loop area may possibly be ordered and delivered up until Christmas Eve, depending on staff availability and demand.

Why can’t I add a bottle of wine or liquor to every gift basket order?
Due to local ordinances, gift baskets containing wine or other liquor may only be shipped to the following states: CA, CO, IA, ID, IL, MN, MO, NE, NM, OR, WI, HI, and WV. Adult signatures with valid identification that they are over 21 years of age will be required from our Fed Ex or UPS carrier on all shipments containing alcohol.

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Can you help with my wine selection?
We have an excellent wine cellar with rare and popular wines from California, Europe, Australia, Italy, Chile, Germany and more. Our wine steward would be happy to assist you in choosing the perfect reds or whites for your custom gift baskets.

What forms of payment do you accept?
We accept all major credit cards and money orders, and we do offer invoicing on all pre-approved credit accounts. For house accounts, there is a minimum $500 opening order for gift baskets, or $100 opening order for grocery and/or catering items, and terms are net 30 days from the shipping date.

How long does it take to establish credit with the Gourmet Panty?
We can ship immediately for clients providing valid Credit Cards but house account approval takes 7-10 business days. You can provide your own credit sheet or download a Credit Form from our web site. Our accounting department will be happy to answer additional questions.

Do you collect sales tax?
Illinois State law requires us to collect sales tax on gift baskets. There are additional taxes on all wine baskets delivered within Chicago as well as the state of California.

How long will the gourmet food in my gift basket
stay fresh?
Shelf life is typically 6-12 months for dried goods like crackers, cookies and chocolates, or 4-6 weeks on cheese items. Please note that we
only use shelf-stable Edam and Gouda cheeses in our baskets.
Custom orders with Gourmet Cheeses can be shipped packed in Dry Ice
for an additional charge.

I’m interested in your catering services, who should I contact?
Please note that we only cater in the Chicago loop area. Whether it’s a small gathering of friends for Monday night football, catered lunch for a client meeting, or a big event with full wait service staff, the Gourmet Pantry can deliver with ease. For more information please call our main line (312) 297-1200 Monday through Friday from 7:00 a.m. to 3:00 p.m. CST.

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